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Last updated: 21st, May 2026

This Privacy Policy explains how the owners and the operators of GetYourTherapy.com (“GetYourTherapy,” GYT,” we,” “our,” or “us”) collect, use, store, and share your personal data when you visit our website, explore therapy options, browse therapist profiles, contact us, or book a therapy session through our platform.

We understand that privacy matters even more when the topic is mental health. We have written this policy in plain English so you can understand what we collect, why we collect it, and what choices you have.

If you do not agree with this Privacy Policy, please do not use our website or submit your information through it.

1. Who We Are

Website: https://www.getyourtherapy.com
Email: contact@getyourtherapy.com
Phone: +91 9818725253

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the details above.

2. What This Policy Covers

This Privacy Policy applies to personal data we collect through:

  • our website and landing pages
  • therapist discovery and browsing features
  • therapy-type and service pages
  • contact, inquiry, or consultation request forms
  • appointment and booking forms
  • email, phone, WhatsApp, or similar communication with us
  • analytics, website tools, and technical integrations used to run the platform
  • payment and checkout flows, including payments processed through Stripe

This policy does not automatically apply to third-party websites, independent therapists’ own systems, video consultation tools, payment providers, or external platforms unless we state otherwise.

3. What Personal Data We Collect

Depending on how you use GYT, we may collect the following categories of personal data:

A. Information you give us directly

This may include:

  • your name
  • email address
  • phone number
  • city, state, country, or time zone
  • preferred language
  • therapy preferences
  • therapist preferences
  • session format preferences
  • details about the concern for which you are seeking support, such as anxiety, relationship concerns, burnout, trauma, depression, or stress
  • any information you share through a contact form, booking form, intake form, or message

B. Appointment and service information

This may include:

  • appointment requests
  • booking details
  • selected therapist or service category
  • preferred date and time
  • session status
  • communication history related to your booking or inquiry

C. Technical and usage information

When you visit our website, we may automatically collect:

  • IP address
  • browser type
  • device type
  • operating system
  • referring website
  • approximate location based on IP
  • pages viewed
  • session activity
  • date and time of access
  • general website usage data

D. Payment information

If you make a payment through our website, payment-related information may be collected and processed by Stripe or other authorised payment providers we use. We do not store full card details on our own servers unless explicitly stated otherwise.

E. Sensitive information

Because GYT helps users access mental health support, some information you provide may relate to emotional well-being, mental health concerns, or therapy needs. We ask that you share only what is reasonably necessary for inquiry, matching, booking, or support.

4. How We Collect Your Data

We collect personal data:

  • When you fill out a contact, consultation, or booking form
  • When you browse therapist or therapy pages
  • When you email, call, or message us
  • When you request or book an appointment
  • when you interact with our site through your browser or device
  • Through cookies, analytics tools, or similar technologies, which are used
  • From therapists or service providers, where necessary, to manage your booking or support request

5. Why We Use Your Data

We may use your personal data to:

  • Help you explore therapy options and therapist profiles.
  • Respond to your questions, inquiries, or consultation requests.
  • Schedule, manage, confirm, reschedule, or cancel appointments.
  • Match you with therapists or services based on the information you provide.
  • Send transactional or service-related emails and updates.
  • Process payments and maintain billing records.
  • Improve the website, service quality, and user experience.
  • Understand website performance and user behaviour through analytics.
  • Maintain security, prevent fraud, abuse, or misuse.
  • Comply with legal, regulatory, tax, accounting, or contractual obligations.
  • Send marketing or informational emails where permitted or where you have consented.

6. Legal Basis for Processing

Where applicable law requires a legal basis, we process personal data on one or more of the following grounds:

  • Your consent
  • Steps taken at your request before entering into a service relationship
  • Performance of a contract
  • Compliance with legal obligations
  • Our legitimate interests in operating, improving, securing, and managing our platform, provided those interests do not override your rights.

Where we rely on consent, you may withdraw it at any time, subject to legal or operational limits.

7. Therapists and Independent Professionals

GYT may help users discover, compare, or book therapists. In many cases, therapists or clinics listed on or accessed through the platform may be independent professionals or separate entities.

That means:

  • GYT may process your personal data to facilitate discovery, inquiry, matching, and booking.
  • The therapist or clinic may separately process your personal data to provide therapy services, maintain records, and comply with professional obligations.
  • Once therapy begins, some of your information may be governed by the therapist’s own privacy practices, intake terms, and legal duties.

We recommend that you also review the privacy information or intake terms shared by the therapist or clinic you choose.

8. Forms, Booking Tools, Email, Analytics, and Stripe

To operate GYT efficiently, we may use third-party tools and service providers for:

  • Website forms and inquiry collection
  • Appointment scheduling and booking management
  • Email communications and transactional emails
  • Analytics and website performance tracking
  • Payment processing, including Stripe

These providers may process personal data on our behalf or as independent service providers, depending on the function they perform.

Stripe

When you make a payment through our platform, your payment information may be collected and processed by Stripe. Stripe handles payment transactions and related payment security processes in accordance with its own privacy practices and legal terms. We may receive limited information from Stripe, such as payment status, transaction identifiers, and basic billing-related details, but we do not receive or store your full card information unless explicitly stated otherwise.

Analytics

We may use analytics tools to understand how users interact with our website, which pages perform well, which content is most useful, and how to improve the user experience.

Email tools

We may use email service providers to send appointment confirmations, support replies, updates, and, where permitted, newsletters or promotional emails.

Forms and booking tools

When you submit a form or request an appointment, the information you enter may be processed through our website tools or booking systems to help us respond to you, manage bookings, and provide support.

9. Cookies and Similar Technologies

We may use cookies, pixels, scripts, tags, or similar technologies to:

  • Keep the website functioning properly
  • Remember user preferences
  • Analyse usage and site performance
  • Support security and fraud prevention
  • Improve user experience

Where required by law, we will seek consent for non-essential cookies or tracking technologies. You can also manage cookies through your browser settings, though disabling some cookies may affect site functionality.

10. How We Share Personal Data

We do not sell your personal data.

We may share your personal data only where reasonably necessary and only for the purposes described in this Privacy Policy.

Service Providers

We work with third-party service providers who help us operate the website and provide essential services, such as forms, email communications, booking support, analytics, website operations, and payment processing. These providers may have access to personal data only to perform services on our behalf. We require them to handle your data with appropriate safeguards and only for authorised purposes.

Therapists or Clinics You Choose to Contact or Book

If you contact, inquire about, or book a therapist or clinic through GYT, we may share the personal data necessary to facilitate that request, appointment, or related support. The therapist or clinic may then process your personal data under their own privacy practices and professional obligations.

Legal Requirements

In certain situations, we may use or share your personal data to comply with legal obligations or lawful requests, including with regulators, courts, law enforcement, or other public authorities. We may also share information where necessary to protect rights, safety, prevent fraud, support investigations, or preserve information relevant to legal proceedings.

Reorganisation or Business Transfer

If our business is involved in a merger, acquisition, restructuring, sale of assets, investment transaction, or similar corporate event, your personal data may be shared with relevant parties involved in evaluating or carrying out that transaction. If such a change happens, we may also transfer personal data to the new or successor entity for the same purposes set out in this Privacy Policy.

11. International Data Transfers

GYT may serve users in India and outside India. Your personal data may be processed or stored in countries other than your own, including through our website infrastructure, email tools, booking tools, analytics services, or payment providers.

Where personal data is transferred across borders, we take reasonable steps to ensure appropriate protections consistent with applicable law.

12. How Long We Keep Your Data

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • respond to inquiries
  • manage appointments and support
  • process transactions
  • maintain operational and security records
  • comply with legal, tax, accounting, and record-keeping obligations
  • resolve disputes and enforce our terms

When personal data is no longer needed, we delete it, anonymise it, or securely store it until it can be deleted.

13. Your Rights

Depending on your location and applicable law, you may have rights to:

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request deletion or erasure of your data.
  • Withdraw consent where processing is based on consent.
  • Object to or restrict certain processing where applicable.
  • Request information about how your data is used.
  • Raise a grievance or complaint.

To exercise your rights, contact us at contact@getyourtherapy.com.

We may need to verify your identity before we can respond to your request. We may also retain certain data where legally required or where necessary for record-keeping, fraud prevention, dispute resolution, or contractual purposes.

14. Grievance and Privacy Contact

If you have a complaint, concern, or request about your personal data, please contact:

Privacy / Grievance Contact
Email: contact@getyourtherapy.com
Phone: +91 9818725253

We will aim to respond within a reasonable time and in accordance with applicable law.

15. Children’s Privacy

GYT is not intended for children unless used with the involvement or authorisation required by applicable law. If we learn that personal data has been submitted by a child in a manner not permitted by law, we may delete that information or take other appropriate steps.

If you believe a child has submitted personal data to us improperly, please contact us.

16. Data Security

We use reasonable technical, administrative, and organisational safeguards designed to protect personal data from unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

17. Third-Party Links and Services

Our website may contain links to third-party websites, therapist websites, payment pages, or service providers. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before sharing personal data with them.

18. Marketing Communications

If you subscribe to updates or choose to receive marketing communications, we may send you newsletters, therapy-related updates, service announcements, or other promotional messages.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in the email or by contacting us.

We may still send essential service-related messages, such as booking confirmations, support responses, or important operational notices.

19. Data Breach Response

If we become aware of a personal data breach affecting your information, we will take appropriate steps to investigate, contain, and respond to the incident. Where required by applicable law, we will notify affected individuals and relevant authorities.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, tools, or practices.

When we make changes, we will update the “Last updated” date above. If changes are material, we may provide additional notice where appropriate.

21. Contact Us

If you have questions about this Privacy Policy or about how your data is handled, please contact:

GetYourTherapy
Email: contact@getyourtherapy.com
Phone: +91 9818725253