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Last updated: 21st, May 2026

These Terms and Conditions govern your access to and use of GetYourTherapy.com and any related pages, content, forms, booking flows, payment flows, therapist listings, communications, and services made available through the website (collectively, the “Platform”).

By accessing or using the GYT Platform, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Platform.

For the purposes of these Terms and Conditions, “GetYourTherapy,” “GYT,” “we,” “us,” or “our” refers to the owner and operator of GetYourTherapy.com and the party responsible for operating the Platform.

1. About GetYourTherapy

GetYourTherapy is a platform that helps users explore therapy options, browse therapist profiles, learn about therapy types, submit inquiries, and request or book appointments with therapists or related mental health professionals.

GYT acts as a platform, facilitator, and booking-enabled service. Unless explicitly stated otherwise, GYT is not itself a hospital, clinic, emergency service, or medical institution, and does not directly provide medical treatment, psychiatric prescriptions, or guarantee therapy outcomes.

The therapeutic relationship, treatment decisions, diagnosis, advice, and care are the responsibility of the therapist, clinic, or healthcare professional you choose to work with.

2. Eligibility

You may use the Platform only if you are legally capable of entering into a binding agreement under applicable law.

If you are under 18 years of age, you may use the Platform only with the involvement, supervision, or consent of a parent or legal guardian, and subject to applicable law and the relevant therapist’s or clinic’s policies.

By using the Platform, you represent that:

  • The information you provide is true, accurate, and complete
  • You are legally permitted to use the Platform
  • You will use the Platform only for lawful and legitimate purposes

3. Platform Role

GYT may:

  • display therapist and service information
  • allow users to submit inquiries
  • facilitate therapist discovery and therapist matching
  • enable appointment requests and bookings
  • support communication related to inquiries and sessions
  • support payments through third-party payment processors
  • provide educational and informational content related to therapy and mental health

GYT does not guarantee:

  • that any therapist is the right fit for you
  • that every therapist will be available when requested
  • that any therapist will accept your booking request
  • that therapy will lead to a particular outcome
  • that any information on a therapist profile is always current or complete, although we take reasonable steps to review listings

4. Verified Therapists

Where GYT refers to therapists as “verified,” this means the therapist may have gone through one or more review steps, such as profile review, document review, qualification review, onboarding checks, or similar verification processes used by GYT.

Verification does not mean:

  • guaranteed suitability for your needs
  • guaranteed availability
  • guaranteed outcomes
  • endorsement of a specific clinical result
  • a guarantee that the therapist is the right fit for every user

You remain responsible for deciding whether to proceed with any therapist.

5. No Emergency or Crisis Use

The Platform is not intended for emergency, crisis, or life-threatening situations.

Do not use the Platform if you are experiencing:

  • immediate risk of self-harm
  • suicidal thoughts requiring urgent intervention
  • risk of harm to others
  • psychiatric emergency
  • medical emergency

If you are in danger or require urgent help, contact local emergency services, a nearby hospital, or an appropriate crisis support service immediately.

6. No Medical Advice

All content on the Platform, including blogs, therapist listings, educational materials, FAQs, emails, and communications, is provided for general informational purposes only.

Nothing on the Platform should be treated as:

  • medical advice
  • psychiatric advice
  • diagnosis
  • prescription
  • emergency guidance
  • a substitute for professional evaluation by a qualified healthcare provider

Using the Platform does not create a doctor-patient, psychiatrist-patient, psychologist-patient, therapist-patient, or counselor-client relationship with GYT itself.

7. Therapist and Clinic Responsibility

Therapists and clinics listed on or accessed through the Platform may be independent professionals or separate entities.

Once you choose to connect with a therapist or clinic:

  • The therapist or clinic is responsible for clinical care, professional conduct, session quality, treatment decisions, diagnosis, recommendations, and record-keeping as applicable.
  • Their own intake forms, privacy practices, session rules, and professional obligations may also apply.
  • GYT’s role may be limited to discovery, booking, communication support, and platform operations.

8. Information You Provide

You agree to provide information that is accurate, current, and complete when using the Platform, including when:

  • filling forms
  • creating an inquiry
  • requesting an appointment
  • making a booking
  • making a payment
  • contacting us for support

You are responsible for reviewing the information you submit. GYT is not responsible for problems caused by inaccurate contact details, wrong booking details, or incomplete information submitted by you.

9. User Accounts

If the Platform allows account creation now or in the future, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You must notify us promptly if you believe your account or credentials have been used without authorization.

10. Bookings and Appointment Requests

Users may request, schedule, or book sessions through the Platform, subject to therapist availability, operational feasibility, and confirmation.

A booking request is not final until it is accepted or confirmed through the relevant process.

GYT may assist with:

  • booking confirmations
  • rescheduling requests
  • cancellation support
  • communication related to appointment logistics

Session availability may vary depending on:

  • therapist schedule
  • location
  • language
  • session format
  • licensing or professional limitations
  • legal or operational restrictions

11. Connecting With Therapists

By using the Platform to contact or book a therapist, you authorize GYT to share the information reasonably necessary to facilitate your inquiry, booking, scheduling, or support request with the therapist or clinic you select.

This may include:

  • your name
  • email address
  • phone number
  • booking preference
  • concern category
  • preferred language
  • relevant notes you submit through forms

12. Session Format

Sessions may be offered:

  • online
  • by phone, where applicable

The availability of any session format depends on the therapist’s practice model, location, and applicable law or policy.

If you are outside India, or if a therapist is located in a different jurisdiction, service availability may be limited by professional, legal, or practical considerations.

13. Payments

If payments are enabled on the Platform, you agree to pay all applicable charges, fees, taxes, or other amounts shown at the time of booking or checkout.

Payments may be processed through Stripe or other authorized third-party payment providers. GYT does not store full card details on its own servers unless explicitly stated otherwise.

By making a payment, you authorize the relevant payment provider to charge your selected payment method.

14. Cancellations, Rescheduling, No-Shows, and Refunds

To avoid confusion later, these are the default rules for bookings made through GYT unless a different policy is clearly stated at the time of booking:

User cancellations or rescheduling

  • If you cancel or request rescheduling at least 12 hours before the scheduled session time, you may be eligible for a refund, credit, or one-time reschedule, depending on the service and payment status.
  • If you cancel less than 12 hours before the session, the session fee may be non-refundable.
  • If you do not attend the session at the scheduled time without prior notice, it may be treated as a no-show, and the session fee may be non-refundable.

Therapist cancellation

  • If a therapist cancels a confirmed session, you will usually be offered a rescheduled slot, a credit, or a refund, depending on the situation and your preference.

Late arrival

  • If you join a session late, the session may still end at the originally scheduled time.
  • Repeated late arrival may affect rescheduling or refund eligibility.

Technical issues

  • If a session is seriously disrupted due to a technical failure on the therapist’s side or platform side, GYT may review the issue and offer a reschedule, partial credit, or refund where appropriate.
  • If the issue arises primarily from the user’s device, internet, or environment, refund or rescheduling may not be available.

Refund timing

  • Where a refund is approved, it will usually be processed back to the original payment method within a reasonable period, subject to bank, card network, or payment provider timelines.

15. Acceptable Use

You agree to use the Platform lawfully and respectfully.

You must not:

  • provide false, misleading, or impersonated information
  • misuse the Platform to harass, abuse, threaten, or defame any person
  • upload or transmit unlawful, harmful, obscene, fraudulent, or infringing content
  • attempt unauthorized access to the Platform or related systems
  • interfere with site security, performance, or availability
  • scrape, copy, or exploit Platform data, listings, or content without authorization
  • use the Platform for spam, phishing, fraud, or unlawful solicitation
  • violate any applicable law while using the Platform

16. User Submissions

If you submit reviews, feedback, inquiries, messages, forms, or other content through the Platform, you represent that:

  • You have the right to submit it
  • It is accurate to the best of your knowledge
  • It does not violate any law or third-party right

You grant GYT a limited right to use such content only as reasonably necessary to operate the Platform, provide support, improve services, maintain records, comply with law, and protect the Platform.

We may remove or refuse content that we believe violates these Terms or applicable law.

17. Intellectual Property

The Platform and its original content, including text, layout, design, graphics, logos, branding, website structure, and other materials, are owned by or licensed to GYT unless otherwise stated.

You are granted a limited, revocable, non-exclusive, non-transferable right to access and use the Platform for personal, non-commercial use in accordance with these Terms.

You may not copy, reproduce, distribute, modify, republish, reverse engineer, or commercially exploit the Platform or its content without our prior written permission, except as permitted by law.

18. Third-Party Services

The Platform may rely on or integrate with third-party services, including:

  • payment processors such as Stripe
  • email tools
  • analytics tools
  • booking tools
  • hosting providers
  • therapist or clinic systems
  • external communication tools

We are not responsible for the performance, content, privacy practices, or terms of third-party services. Your use of those services may also be subject to their own terms and privacy policies.

19. Privacy

Your use of the Platform is also subject to our Privacy Policy, which explains how we collect, use, store, and share personal data.

20. No Guarantee of Outcomes

GYT does not guarantee:

  • therapist availability at all times
  • uninterrupted Platform access
  • specific booking outcomes
  • any medical, psychological, or therapy result
  • any improvement, recovery, diagnosis, or treatment success

Therapy outcomes depend on many factors beyond the Platform’s control.

21. Disclaimer of Warranties

To the fullest extent permitted by law, the Platform is provided on an “as is” and “as available” basis.

We do not make warranties, express or implied, regarding:

  • availability
  • accuracy
  • uninterrupted access
  • fitness for a particular purpose
  • non-infringement
  • suitability of any therapist for your needs

Nothing in these Terms excludes rights that cannot be lawfully excluded under applicable law.

22. Limitation of Liability

To the fullest extent permitted by law, GYT and its owners, affiliates, officers, employees, contractors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, goodwill, data, reputation, or opportunity arising out of or related to:

  • your use of or inability to use the Platform
  • therapist or clinic services obtained through the Platform
  • delays, cancellations, technical failures, interruptions, or system errors
  • user-submitted inaccuracies
  • unauthorized access to your data or account
  • decisions made based on content on the Platform

Where liability cannot be excluded, our aggregate liability will be limited to the amount, if any, paid by you to GYT for the specific booking or service giving rise to the claim during the three months preceding the claim.

23. Indemnity

You agree to indemnify and hold harmless GYT, its affiliates, officers, employees, contractors, and service providers from and against claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising out of or related to:

  • your misuse of the Platform
  • your violation of these Terms
  • your violation of applicable law
  • your infringement of third-party rights
  • inaccurate or unlawful content or information you submit

24. Suspension or Termination

We may suspend, restrict, or terminate your access to the Platform where reasonably necessary, including if:

  • you violate these Terms
  • you misuse the Platform
  • your conduct creates legal, security, or operational risk
  • we are required to do so by law
  • a feature, therapist relationship, or service is discontinued

Termination does not affect rights or obligations that arose before termination.

25. Changes to the Platform or Terms

We may modify, suspend, or discontinue any part of the Platform at any time.

We may also update these Terms from time to time to reflect changes in our Platform, legal requirements, operations, or business model. When we do, we will update the “Last updated” date above.

Continued use of the Platform after the updated Terms become effective constitutes your acceptance of the revised Terms.

26. Governing Law and Jurisdiction

These Terms and any dispute arising out of or relating to them or your use of the Platform will be governed by the laws of India.

Subject to applicable law, the courts at [Insert city, India] shall have exclusive jurisdiction.

27. Grievance and Contact Information

If you have any questions, concerns, complaints, or legal notices relating to these Terms or the Platform, please contact:

GetYourTherapy
Email: contact@getyourtherapy.com
Phone: +91 9818725253

28. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect.

29. Waiver

If we do not enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

30. Entire Agreement

These Terms, together with our Privacy Policy, Disclaimer, and Refund Policy, if any, and any additional service-specific terms shown at the time of use or booking, constitute the entire agreement between you and GYT regarding your use of the Platform.